Dr Gadget - AT&T Nation 450 Rollover Minutes

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Binding: Wireless Plan Model: STLLOUCN1NM0A01 Special Features: Anytime Rollover Minutes: 450
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Spotlight customer reviews:
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Customer Rating:      Summary: Run as fast as you can to another service provider!!!! Comment: We had Cingular wireless as a provider for over 4 years. The first 2.5 years were OK, no problems. Then about 2 years ago they started switching to a new technology. It was at this time that our contract was up. We happily traded in our old phones for a dual signal phone, so it would be compatible with the new towers. BIG... HUGE mistake! From day one, we were dropping calls left and right. If I was driving through our metropolitan area (not exactly the boonies), I would drop a 30 minute call a total of 5 times!! I could predict at exactly which points I would drop a call driving along the interstate in our city. To make matters worse, it would consistently take up to 5 days for a voice mail to pop up in my mailbox!! Unacceptable! We contacted Cingular and were talked through a series of steps to take with the phone(turn off, turn on, hold down this button, press this and that button together) for about 15 minutes. After several calls to customer service and visits to the mall store and when nothing they told us to do helped , we were instructed to make a 1 hour drive to the main sales location in our area so they could "fix" the problem. It didn't "fix" the problem. We were told by sales reps at several different Cingular kiosks and stores to "buy a new phone" because the one we were given with the service contract was worthless. Despite several complaints to the customer service line, numerous in store attempts to fix the problems, Cingular REFUSED to let us out of our 2 year service contract. Several of our friends and family have Cingular Wireless and they all have different phones ranging from the basic free up to the most expensive Razor phone. They all experience the same service problems as we did. It is NOT the phone. It is the service provider! As soon as our contract was up, we called to cancel... and would you believe the phone dropped the call?!?!?!
We switched to another service provider and have absolutely NO problems whatsoever!
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Editorial Reviews:
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Nation 450 Rollover & 5000 Night/Weekend & Unlimited Mobile-To-Mobile Minutes
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